1. Brand Affiliation Disclaimer

• Goatedtools is not affiliated with or endorsed by any brand.
• All trademarks, logos, and brand names are the property of their respective owners.
• We are an independent seller of fashion accessories.

2. Pricing & Payments

• All prices are listed in INR (Indian Rupees).
• Prices may change without prior notice.
• Payments are processed through secure third-party payment gateways.
• We do not store your card or payment details.

3. Orders & Shipping

• Once your order is placed, you’ll receive a confirmation email.
• Orders are typically shipped within 2–3 business days.
• Shipping time depends on your location and courier service.
• Goatedtools is not responsible for delays caused by couriers or unforeseen events.

4. Privacy

• Your privacy is important to us.
• Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

1. Information We Collect

When you use our website or place an order, we may collect:

• Personal details: name, email address, phone number, billing/shipping address.
• Payment information: processed securely via trusted payment gateways (we do not store your card details).
• Order details: items purchased, order history, preferences.

2. How We Use Your Information

We use the collected information to:

• Process and deliver your orders.
• Provide customer support.
• Improve our website, services, and product offerings.
• Send updates, promotions, or offers (only if you opt-in).

3. Sharing Your Information

We respect your privacy. Your personal information will never be sold or rented.

We may share your data only with:

• Trusted service providers (e.g., shipping partners, payment gateways).
• Legal authorities, if required by law to prevent fraud or comply with regulations.

4. Cookies

Our website may use cookies to enhance your shopping experience (such as saving cart items or remembering login details). You can disable cookies in your browser, but some features may not work properly.

5. Data Security

We take reasonable steps to protect your personal data through secure servers and encrypted transactions. However, please note that no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing emails anytime by clicking “unsubscribe.”

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date.

Delivery Timeline

All orders are typically delivered within 7–10 working days from the date of successful order placement. Delivery timelines may vary depending on location and courier availability.

Sundays and public holidays are not considered working days.

Order Processing

Orders are processed only on working days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is dispatched, tracking details will be shared through email, SMS, or WhatsApp (where applicable).

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to unforeseen circumstances such as:

• Courier service delays
• Weather conditions
• Public holidays
• High order volumes
• Technical or logistical issues

Goatedtools is not responsible for delays caused by third-party courier partners or events beyond our control.

Order Tracking

Customers will receive shipment tracking details after dispatch to monitor their order status.

Incorrect Shipping Details

Customers are responsible for providing accurate shipping information while placing orders. Goatedtools will not be responsible for failed deliveries caused by incorrect or incomplete address details.

At Goatedtools, replacements are only applicable under the following conditions:

• The customer receives a damaged product
• The customer receives a wrong or different item from what was ordered

Replacement Conditions

A complete and continuous unboxing video is mandatory to claim any replacement. The video must clearly show:

• The sealed package before opening
• The package being opened
• The damaged, defective, or incorrect item received

Claims without a proper unboxing video may not be accepted.

Replacement Request Timeline

Replacement requests must be raised within 24 hours (1 day) of receiving the order. Requests made after this period may not be eligible for replacement.

Non-Eligible Cases

Goatedtools does not provide replacements for:

• Size or fitting issues
• Change of mind
• Minor color variations due to lighting or screen display
• Products purchased during final sale or clearance offers unless damaged or incorrect

Replacement Approval

Once the claim is verified and approved, the replacement process will be initiated. The replacement delivery timeline may vary depending on product availability and shipping location.